SHIPPING & RETURNS
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Return & Exchange Policy
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We are a boutique home decor shop that sells only top quality home furnishings. Our dedicated team works from our showroom in Leslieville, Toronto where we handle each order with love and care.
Below is an outline of our shipping and return policies.
We offer shipping on all orders in the continental USA
Now shipping worldwide! Please contact us to inquire about International shipping and to receive our best rate shipping quotation.
Once your order is placed, you will receive an order confirmation email. Any possible additional charges will be applied to your order confirmation noting all applicable combined sales tax rates based upon the location to which the order is being shipped.
Woodhouse Decor will ship your order via common carrier or ground carton carrier. We will determine the best method of shipping based on order value, weight and volume. We work with the best shipping companies to get your order to you safely.
Once your order ships you will receive a shipping fulfillment notice via email containing a carrier tracking number as well as an updated order page that you can reference on any browser.
Orders are shipped Monday-Friday; weekend and holiday deliveries are excluded.
Lead times vary depending on items purchased. Items in stock ship within 5 business days, however some items may not ship for 3-4 weeks, or longer. On average, most orders ship within one week. When we have processed your order, you will receive notification via email. We will also notify you if an item is backordered.
Heavy items may take up to 4 to 6 weeks for delivery. Please feel free to contact us if you have any questions regarding when you will receive your order.
Our products are sourced from all over the world and this may result in different shipping times for different items. Please rest assured that we work closely with our vendors and shipping companies to get your order to you as quickly and safely as possible.
All prices are in US dollars.
All orders are shipped under prepaid conditions.
We accept Visa, MasterCard, American Express.
Damages, shortages and defects must be reported in writing within 48 hours of receipt of goods. Please keep all original packaging for 5 days after damage is reported. No returns or exchanges will be accepted after the 5 day period.
Refunds are issued in the original payment form and price, less original shipping and handling and return shipping charges. Please allow for 5-10 business days for your refund to appear in your bank account.
If for any reason you need to return an item that included free shipping, the refund you receive will be for the item price minus our standard shipping cost as well as a 25% restocking fee. The only exception to this policy is if an item received is defective, in which case it will be replaced at no additional shipping cost.
To be eligible for a return and refund, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Non-eligible Items for Return
Custom / Personalized Orders
Please review your order carefully. If you need to change your order, please contact us within 48 hours from your time of order and we would be pleased to assist you.
Thank you for shopping with us!